Annex Cloud is the worldwide leader in technology that transforms customer loyalty experiences for global enterprises.
Powered by the comprehensive, agile and scalable Loyalty Experience Platform™, Annex Cloud customers capture and act on zero- and first-party data to seamlessly engage, recognize, reward and add value across the entire customer journey—from awareness to purchase to retention, loyalty and advocacy.
More than 125 integrations with market-leading technologies enable consistent, personalized, omnichannel experiences. The SaaS-based platform is highly configurable, eliminating the need for costly, time-consuming development. And it’s easy to replicate and customize programs across multiple regions and brands.
Learn about everything loyalty in our Loyalty Lounge community.
Learn more about Annex Cloud at www.annexcloud.com.
Bring your customer experience vision to life and increase core KPIs with a robust, flexible, easy-to-use loyalty platform built to drive enterprise growth.
Go beyond a points engine to access a full set of next-gen loyalty capabilities at your fingertips:
Engage—Add value between transactions & keep customers coming back with:
• Surveys, quizzes & contests—Boost responses by 12% by adding incentives
• Ratings & reviews—Build trust & boost conversions
• Receipt scanning—Capture valuable retail purchase data across all locations
Personalize—Add meaningful value across your members’ entire journey:
• Progressive profiling—Collect unlimited unique zero- & first-party attributes with consent to know your customers on every level
• Advanced segmentation—Segment data based on any combination & act on it in real time
• Multi-template functionality—Easily replicate & customize loyalty across brands & regions
Retain—Deliver memorable, consistent experiences no matter where your customers interact with your brand:
• Incentive engine—Simplify omnichannel reward management & redemption
• Program types & features—Mix & match program types to fit your needs & strategy
• Gamification—Make interacting with your brand fun & exciting
• Rewards—Reward virtually any member action, redeemable wherever they shop
• Reporting—Monitor KPIs & gain insights to optimize your program
Advocacy—Gain new customers more cost-effectively by leveraging your best customers:
• Refer-a-Friend—Recognize & reward customers for referring others
• Social loyalty—Reward members for social engagement & sharing
Put the Annex Cloud Advantage to work for you:
Comprehensive—Everything you need to engage, personalize, retail and drive advocacy in one robust solution
Flexible—Implement, configure and adapt quickly and easily with minimal technical resources
Future-proof—140+ dedicated developers are constantly rolling out new updates that you can access instantly
Omnichannel—Leverage 125+ integrations and the latest API library, so customer data flows smoothly across your entire ecosystem to personalize every interaction
Global—Easily expand loyalty to other brands and countries, localize the programs, and analyze data by brand, region or enterprise-wide
Scalable—Our SaaS solution is built for growth, collect and action on unlimited customer attributes
Results—Our clients drive real business results, seeing on average up to an 11% increase in average order value (AOV), up to a 32% increase in repeat purchases, and up to a 40% increase in customer lifetime value (CLTV)