• Tuesday 5th March 2024
  • 11.30am to 7pm
  • South Place Hotel, 3 South Place, London EC2M 2AF

wrap Video

"A great first HUB meeting, looking forward to future meetings. As first events go I think the ELA team have set a pretty high bar! Great start"

Michael Davies
Senior Loyalty Operations Manager, AS Watson
"Great blend of people. Good atmosphere, not to formal or intimidating for new comers who didn't know anyone"

Julia Kamoda
Global Director of Partnerships & Promotions, Hasbro
"Took something interesting away from each topic. Liked that they were not sales / pitch heavy."


Jennifer Gerber
CRM, Membership and Data Lead, The FA
"Best were the insights and case studies which really brought it to life - could have focused on them even more. Good open conversation on how real loyalty programs are engaging customers.''
Aleksander Kaczmarek
VP of Loyalty, CarTrawler
''Speakers were excellent and engaging I particularly liked the combination of real world examples and theory.''



Kirsty Chalk
Marketing leader, IKEA Family Rewards
"The panel sessions were great. Really enjoyed hearing from different industries and how they overcome challenges, have implemented effective practices and are being innovative. All of the speakers did a brilliant job."
Tracey Baynham
Senior Member Engagement Manager, Hurtigruten Expeditions

Session Videos

Presentation downloads

Quantifying the role of empathy in customer experience by Peter Dorrington from Anthrolytics. View and download his presentation here

The Loyalty Academy (TM)
Module : Building a Next-Gen CVP (Customer Value Proposition)

Are Loyalty Programs obsolete in a hyper-personalised world? Presented by Marigold

Event Photos