5BONSAI is a CRM and Marketing Automation agency that leverages AI-powered solutions to help businesses build stronger customer relationships across every touchpoint. With 16 years of digital marketing experience in the European market, an extensive track record of working with global brands, and a team of over 50 experts, we deliver communication and marketing automation solutions across more than 20 markets.
Our team of eCRM specialists and MarTech professionals provides comprehensive CRM, Marketing Automation, and Loyalty Marketing services. We focus on creating seamless omnichannel experiences, driving hyper-personalisation, and building data-driven strategies powered by AI to anticipate customer needs and predict market trends.
We partner with leading providers of digital marketing automation and analytics software, including Salesforce Marketing Cloud, Synerise, and Bloomreach. Our expertise covers end-to-end eCRM and loyalty marketing services designed to help businesses scale and strengthen customer relationships.
• Omnichannel Campaigns – Customers engage across multiple channels, and we ensure a seamless, consistent experience at every touchpoint.
• Hyper-personalisation – Using AI, we analyse customer data to deliver relevant, personalised experiences that build stronger connections and long-term loyalty.
• Marketing Automation – We enable businesses to scale efficiently by automating repetitive processes such as email campaigns, customer journeys, and lead nurturing.
• Data-driven Strategies – We integrate all communication channels and design eCRM strategies built on data insights, with a focus on loyalty, conversion, and sales growth.
• AI-powered Solutions – From predictions and smart search to time optimisation and personalised product recommendations, our AI tools analyse vast amounts of data to identify patterns and trends. These insights help businesses run more effective campaigns, reduce costs, and deliver tailor-made communication to their customers.
Trusted by global leaders – Samsung, L’Oréal, Nespresso, Crocs, Pernod Ricard and more rely on our expertise.
• Enterprise-level technology expertise – Certified specialists in Salesforce Marketing Cloud, Synerise, and Bloomreach.
• Proven international presence – Delivering eCRM solutions across 16 European markets.
• 50+ dedicated experts – A multidisciplinary team spanning strategy, design, content, and advanced Marketing Automation.
• Part of They Digital Group – The scale and stability of a mature partner, combined with the agility of an independent agency.