As a trusted partner for more than 30 years, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. With a strategy-led, technology-enabled approach, Kobie is consistently named an industry leader by Forrester with a mission of growing enterprise value through loyalty for clients.
Reaching more than 330 million consumers through loyalty, Kobie’s solutions are robust, but our philosophy is simple. The thoughtful design of proven solutions coupled with extensible, scalable, and configurable technology leads to a seamless customer experience. We bring strategic tools and frameworks to design programs that deliver results, and leverage our proprietary technology, Kobie Alchemy® Loyalty Cloud, to deliver and measure loyalty experiences. To learn more about partnering with Kobie, visit www.kobie.com.
We design, optimize, and deliver programs and strategies that grow enterprise value through loyalty for brands. Our strategy-led, technology-enabled approach ensures we develop strategies that are pragmatic, grounded in loyalty principles, and most importantly, actionable and financially viable. Our team of consultants, analysts, and researchers live and breathe loyalty – it is our sole focus. Along with our deep loyalty expertise, we leverage Triple Play Data – transactional, behavioral, and emotional data – to create lasting value for our clients and their customers.
Kobie Alchemy® Loyalty Cloud (KALC), Kobie’s loyalty platform, is the culmination of years of experience, innovation, and progress. KALC uses extensive microservices and leverages emotional, behavioral, and transactional data (Triple Play Data) inputs for the most holistic view of the customer. KALC’s Product Suites mirror what the marketer needs: Data on the customer (Signal Cloud), Decisioning to determine next best offer/action (Experience Engine), Delivery of personalized experiences (Producer), and Measurement of the impact of the program (Compass).
Signal Cloud runs throughout the entire ecosystem, powering data across a wide range of microservices. KALC feature development is grounded in a set of design principles that ensure each new feature is configurable, extensible, and scalable.
We take pride in delivering both Strategy and Technology to our clients. Our powerful combination of loyalty expertise and a nimble technology platform that fuels market-leading programs means:
We are willing and able to take financial risks alongside our clients.
• We have grown solely based on our understanding of market needs and driven results for 30+ years without outside funding.
• We are Leaders in the market alongside many larger companies who approach loyalty as a driver of, or just an offshoot from, their core business.
• We use third-party partners when we want to remain impartial to client growth strategies, in order to deliver value over profits, (e.g., fulfillment, gamification).
We are exceptionally proud of our back-to-back achievements in being named a Leader in loyalty for our Technology, in addition to our recognition as a Leader in Strategic Services. In fact, Kobie is one of only two providers in the loyalty industry who has received Leader status in both Technology and Services. This coveted recognition represents our intentional investment and effort in delivering exceptional value and capabilities to the market on behalf of our clients.
The Forrester Wave process is a comprehensive evaluation of a vendor’s current offerings, market and product vision, go-to-market strategy, technology capabilities, and breadth and depth of their strategic services. The Leader designation can only be achieved through stellar client references.
Kobie’s leaders are passionate about loyalty and enjoy getting to work directly with clients to determine how they can maximize the impact of their loyalty programs. Our CEO, Bram Hechtkopf’s entrepreneurial experience is complemented by our President, Marti Beller’s three decades of global loyalty experience. Kobie’s executive and senior leadership teams have comprehensive marketing expertise having worked at places such as Publicis, Zeta, Ogilvy, Mastercard, GE, and cxLoyalty (part of Chase). In addition to being loyalty fanatics and highly involved in ensuring the success of our clients’ programs, we work collaboratively to create a culture where the best and the brightest in loyalty want to work.